Notice of Cancellation
All notices of cancellation must be in writing. Refunds will not be given for cancellations for any reason including weather, travel delays, or illness. In the event that we are able to re-rent the suite, a refund may be provided for the amount that the property is re-rented. There are no refunds for departing early.
Any damages found upon arrival need to be reported by 9 p.m. on the day of arrival. Failure to do so may result in a charge to the guest for damages that he or she did not necessarily create. Following the 9 p.m. deadline, guests will be responsible for any damages or theft incurred at their suite. We reserve the right to charge a guest's credit card for the cost of repairs, replacement, services, or extra cleaning for all damage, breakage and/or loss incurred during his/her stay. In the event of damage to the premises, its equipment, furniture, or carpeting, the renter shall be responsible for any and all costs, including collection costs and attorney's fees. Documentation detailing damages and charges will be provided to the guest.
Maintaining Property Condition
The guest agrees to maintain the cleanliness of the premises during occupancy, including a promise to exercise care in the treatment of the accommodations and furnishings. Upon departure, the guest agrees to leave their rented property, premises and furnishings in clean and undamaged condition. This includes starting the dishwasher, taking out the trash, and making sure all doors and windows are closed and in the locked position. Further it shall be recognized that we reserve the right to charge the guest for an incomplete departure, any necessary repairs, and/or for any unusual degree of cleaning which may be necessary. We strive to maintain a safe and secure rental environment for our guests, as well as the surrounding community in which the rental property is located. Therefore, guests are strictly prohibited from possessing any object(s) hazardous in nature during their reservation; including, but not limited to: fireworks, explosives, flammable items, firearms, chemicals, etc.